Refund policy
RETURN AND REFUND POLICY
We want you to enjoy our products as much as we enjoy making them. If you’re not completely happy with your purchase, we’re here to help with returns, exchanges, or refunds. All items on our site can be returned or exchange within 7 days of delivery. (Excluding items discounted more than 30%)
We accept returns and offer refunds for eligible items in accordance with our return guidelines. Once your return is received and approved, your refund will be processed to the original method of payment.
Please allow 3–4 business days for the refund to reflect in your account. Processing times may vary depending on your bank or payment provider.
RETURN OR EXCHANGE ELIGIBILITY
- Condition of the Item: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Original Packaging: The product should be returned in its original packaging, including any branded boxes or bags.
- Time Frame: Returns or exchanges must be initiated within 7 days of delivery.
- Non-Returnable Items: Certain items like undergarments, swimwear, or customised clothing may not be eligible for return or exchange.
- Proof of Purchase: A valid receipt or order confirmation is required to process returns or exchanges.
- Defective or Wrong Items: Items received with defects or incorrect sizing/design are eligible for replacement or refund.
STEPS TO PROCESS A RETURN OR EXCHANGE
Contact our customer service team to request a return, providing your order details.
EMAIL – sales@nichonco.com
PHONE - +94 71 208 1208